Diecast Collectables (us, we, our) (NZBN 9429043442539) maintains a policy of strict confidence concerning your (you, your) personal information that you share with us by using our websites and other online applications or platforms (Privacy Policy).

 

This Privacy Policy has been developed in accordance with the New Zealand Privacy Act 2020 (including the Information Privacy Principles) (Privacy Law). This Privacy Policy applies to the collection, storage, use and disclosure by us of your personal information. By accessing this website https://www.diecastcollectables.co.nz/ you accept the terms of this Privacy Policy. This Privacy Policy applies to information provided to us via this Site and demonstrates how we will comply with the Privacy Laws. Although we will comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the website and the parent or guardian will be responsible for appropriately supervising the person's use of the Site.

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Our Privacy Collection Statement

We are required to make you aware of certain matters on collection of your information. This Policy incorporates our Privacy Collection Statement, as it addresses all of these matters:

 

• our identity and contact details

• the facts and circumstances, and the purposes, of collection of personal information

• the consequences for you if personal information is not collected

• other entities, bodies or persons to which personal information is usually disclosed

• information about access and correction of, and how you may complain about the way we handle, your personal information

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Collecting personal information

We may collect the following information from you:

• your name and contact details, such as address and phone number;

• some personal details such as date of birth and gender;

• the name of the domain from which you access the internet;

• the date and time you access our site;

• the internet address of the Website from which you linked directly to our site; and

• other information that you may supply to us.

 

We also collect information about visitors to this Website using cookies and other identification technologies (e.g. through code embedded in this Website, or through code embedded in your browser’s local storage – see section on “cookies and other identification technologies” below).

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We may also collect personal information from third parties such as Wix and its software application, or publicly available sources of information. All personal information that is collected is reasonably necessary for the provision of our goods and services to our customers and for the purposes of marketing communications.

When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.

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Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.

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In seeking to give you the most worthwhile experience of our Website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through diecastcollectables.co.nz helps us better understand the products and services most helpful to you.

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If someone other than you provide us with personal information about you that we did not ask for, we will notify you as soon as practicable, unless we receive it with your consent. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.

 

Contact us forms

When you complete a contact us form on the Site, you are asked to provide certain information about yourself. This information includes your name, address, email address, phone number and any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our Site you are no longer anonymous to us.

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Cookies and other identification technologies

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. We use cookies and other identification technologies on our Site for a number of purposes, including: to determine the popularity of content, to deliver and measure the effectiveness of advertising campaigns, to analyse site traffic and trends, and to generally understand the online behaviours and interests of people who interact with our services. These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by Diecast Collectables are kept for a maximum of 30 days before being deleted.

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No data obtained from our use of cookies or other similar technologies is shared or given to third parties. Additionally, the data obtained from our use of cookies or other similar technologies is not linked to any personal information you may provide and cannot be used to identify you.

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You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies. You can do this by configuring your computer so that it disables cookies or does not accept them and by clearing your local cache or browsing history. For further information about cookies, including information setting out how to view the cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.

 

Use and disclosure of information

We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications. This includes sending you information about new developments, products, services and offers by post, telephone or electronic communication. You authorise us to use your address or other contact information that you provide to us for this purpose.

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We value our customers and will not share your information with any other organisations other than related companies and those third-party service providers directly related to the delivery of the products you have purchased from the Diecast Collectables website. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. These providers may include:

• Couriers (who delivered goods to you on our behalf);

• Payment or banking organizations who carry out credit, fraud and other security checks; and

• Outsourced service providers (e.g. market research agencies)

 

We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

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Diecast Collectables does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However, we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to the Diecast Collectables website.

 

Direct marketing

We may use personal information about you for the primary purpose of providing you with our services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.

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You can, at any time, opt out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the goods and services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request for removal.

 

Accuracy of your information

We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us (see below) and we will take all reasonable steps to correct your personal information within a reasonable time.

 

Third parties and your information

We will only collect, store, use or disclose your personal information as set out in this Privacy Policy unless we are required by law to protect our rights or property (or those of any third party), or to avoid injury to any person.

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Although the Site may link directly to websites operated by third parties (Linked Sites), you acknowledge that Linked Sites are not operated by us. We encourage you to always read the applicable privacy policy of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Sites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.

 

Disclosure of information overseas

We may transfer your personal information to people in foreign countries to fulfil our business purposes, for example for the purposes of processing. By providing your personal information you consent to this transfer.

 

Your consent

By your use of the Site you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and as otherwise permitted under the Privacy Act.

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Storage and security of your personal information

We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. We have put in place various methods including firewalls, pass worded access and encryption software to ensure your personal information is not subject to misuse, loss, unauthorised access, modification or disclosure.

 

If we no longer need your personal information, unless we are required under New Zealand law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information in accordance with our document retention policy.

 

Variation

We may vary the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly so that you are aware of any variations. You will be deemed to have consented to such variations by your continued use of the Site following such changes being made.

 

Access to information we hold about you

Should you wish to access, update or correct personal information supplied to us, you may contact us via our contact form available on the diecastcollectables.co.nz home page. There is no cost to request or update your information but we may charge you a reasonable fee to cover our costs in locating and extracting that information to supply it to you. You have the option to either not identify yourself or to use a pseudonym when you contact us, unless it is impractical for us to communicate with you in that manner or if we are required or authorised under Australian law, or a court or tribunal order, to deal with individuals who have identified themselves.

 

How to Contact Us

You can contact us by sending an inquiry to:

Diecast Collectables, P O Box 30-369, Lower Hutt, 5040, New Zealand.

or

via our contact form available on the diecastcollectables.co.nz home page.

 

Complaints And Further Information

If you believe we have breached your privacy and would like to make a complaint, or you have any feedback, questions or concerns about our Privacy Policy or practices, please contact us using the contact information above. If you are making a complaint, please provide details of any specific incident so that our Privacy Officer can fully investigate the complaint.

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Once we receive a complaint we will commence an investigation. We may contact you to discuss your concerns and outline options about how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner, and will treat your complaints confidentially. We will contact you to inform you of the outcome of the investigation.  If a breach is found, we will amend our processes to prevent any further breaches from taking place.